Trust and Safety (T&S) Advising
What is Trust and Safety?
By facilitating human interactions at scale, digital platforms and technologies inevitably encounter instances of misconduct and other troubling societal harms. Trust and Safety (T&S) teams work to implement programs and policies that aim to mitigate these risks.
Given the difficult nature of this work, T&S leaders must take steps to promote the mental health and wellbeing of their employees. At the same time, it is equally important to equip T&S teams with tools and strategies to bring a trauma-informed lens to interactions with their user bases.
What We Offer:
Our leading policy and legal experts advise T&S leaders on how to implement effective policies and trainings to promote the wellbeing of both their employees and user bases.
Intake and Escalation Guidance: From the moment a T&S incident occurs, a company’s culture and reputation is on the line. The Purple Method believes that it’s critical to ensure that the initial intake of a safety incident is both seamless and trauma-informed, and that critical issues are escalated appropriately so that they can be resolved promptly.
T&S Employee Wellbeing: T&S employees are passionate, dedicated individuals who often encounter traumatic situations in the course of their work. The Purple Method helps T&S leaders promote the mental health and wellbeing of their teams by recommending policies and training programs to provide them with appropriate support.
Trauma-Informed Investigations: In order to address harms that occur on digital platforms and technologies, T&S teams are tasked with investigating reported incidents. The Purple Method trains T&S teams on how to conduct trauma-informed investigations that don’t exacerbate the initial harm and provide care to impacted individuals.
Safety Taxonomy Development: Building upon our work supporting Uber on the implementation of a first-of-its-kind safety taxonomy, the Purple Method helps companies determine what corrective action measures (e.g. suspending or banning users from the platform) are necessary to address misconduct violations without being overly punitive.
Interested in our Trust and Safety work? Set up a complimentary call with one of our team members to determine if the Purple Method is right for you.